Delivery & Return

Delivery & Returns Policy

General Shipping Information.

We use the national postal service for deliveries as well as courier services. Where we use a courier service, a signature will be required for proof of delivery (“signed for”).

We will dispatch your order within 3-5 working days of receipt of your completed order, funds need to be cleared in our bank account before we process your order.

In the unlikely event that the item you ordered is not in stock, we will contact you and let
you know the expected delivery date. If you decide not to persist with your order, we will
cancel it and issue a full refund.

TBC shipping:Once you have completed your basket please continue with your delivery quote so we can calculate the delivery charge to your delivery address. Stock will be held while we calculate
the shipping charges and then for a further 48 hours awaiting payment. You will be able to make payment online once the shipping charge has been added. We will issue an invoice to
pay including shipping charges and taxes (if applicable) with payment options including PayPal and direct bank transfer.

International Shipping

Our prices do not include government/external taxes nor tariffs. You may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from
country to country; you should contact your local customs office or tax authority for information specific to your situation.

It is your responsibility to check with your Customs Office to see if the country of intended delivery permits receipt of shipment of our products. If any Customs or other governmental
authority stops the package because items ordered are not allowed in the country of intended delivery, we will abandon the package and you will remain responsible for payment.
Any fees, fines, or other costs charged to us due to non-compliance with laws and
regulations of the country of destination will be charged to you, the importer.

Please note that your country laws and regulations may restrict or prohibit your return of certain products to your country, in which case a refund will not be issued.

Note:
You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your
regulations for importation into your country or region.

Returns and Exchange

Return and Exchange information

Customer satisfaction doesn’t end when your order leaves our warehouse – it steps up.

 

Whether you need to exchange an item, request a replacement, or arrange a return, our goal
is to ensure the process is straightforward and stress-free.

Discrepancies or Damaged Goods

Our team takes every care in packing your products, but if something arrives faulty, incorrect, or damaged, please let us know right away as follows:  

  • Email info@organicpointpk.com within 3 days of receiving your order. 
  • Include your order number and clear photos showing the issue.
  • Claims made after 3 days cannot be accepted.
  • Once acknowledged, your products will need to be sent back to us within 15 days 
  • You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs ( for international orders)

Cancellations or Change of Mind

If you ordered the wrong item by mistake or simply changed your mind and want to cancel, we can offer you a full refund.

  • Email  info@organicpointpk.com  within 15 days of receiving your order. 
  • Tell us your order number and the items you’d like to return. 
  • We’ll issue you a Return Authority Number – please wait for this before sending anything back. 
  • Products must be returned unopened, unused, undamaged, and in their original packaging. 
  • Return postage is at the customers expense. 
  • No refund can be issued for returns made after the 15-days window. 

Undelivered Orders

Sometimes, an order cannot be delivered and comes back to us due to:

Unclaimed parcels
Incorrect or unclear addresses

When this happens, we can re-ship your order. Re-shipping fees are equal to your original delivery cost.

If you do not wish to have the order re-shipped, we can issue a store credit minus:

– A $50.00 return/restocking admin fee for unclaimed orders, or
– A $50.00 return fee for orders returned without response after 14 days of us trying to contact you.

Please note there are no refunds given against undelivered orders. Refunds

If you receive a refund, the cost of return shipping and the 15% restocking fee will be deducted.


For items over $75 we recommend using a trackable shipping service or purchasing shipping insurance.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method.