FAQ

Get in contact with Organicpointpk

If you are a private customer or an enduser, please search for your closest Ergo dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.

For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Organicpointpk showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.

Email: order@organicpointpk.com

Phone: +45 6915 6060

Opening Hours: Mo-Th 9-17, Fr 9-16

If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form

For questions related to ongoing claim cases, please reach out to our Claims Department:

Email: rma@ergocraft.com

Phone: +45 6915 6061

Opening Hours: Mo-Th 9-17, Fr 9-16

Products - General questions

A: Yes, absolutely. All our salt lamps and products are crafted from 100% pure, natural Himalayan pink salt, directly sourced from the foothills of the salt range in Pakistan. We ensure zero artificial additives, preserving the raw crystalline structure and natural mineral composition of the salt.

A: Himalayan salt lamps are natural ionizers. When the bulb inside heats up the salt crystal, it attracts moisture from the air. Evaporation of this moisture releases negative ions into the surroundings, which helps neutralize harmful positive ions generated by electronic devices, thereby purifying the ambient air.

A: Aside from adding a cozy, aesthetic glow to your spaces, our salt lamps help cleanse the air, reduce airborne dust and allergens, boost mood, and improve sleep patterns. The soft, warm amber glow behaves as a natural light therapy that promotes relaxation and wellness.

A: Himalayan salt is naturally hygroscopic, meaning it absorbs moisture from the air. In humid environments, the lamp may gather water on its surface and appear to “sweat.” To prevent this, keep your lamp turned on regularly so the heat evaporates the moisture, or place a coaster under the wooden base to protect your furniture.

Care, Maintenance & Usage

A: Yes, it is highly recommended to leave your salt lamp turned on as much as possible, especially if you live in a humid area. Leaving it on keeps the salt warm, prevents moisture buildup (sweating), and continuously maximizes the air-purifying benefits.

A: Never submerge your salt lamp in water or wash it under a running tap. To clean it, simply switch it off, let it cool down, and wipe the surface gently with a slightly damp microfiber cloth to remove dust. Immediately pat it dry or turn the lamp back on to let the heat dry any remaining moisture.

A: You must use heat-generating incandescent bulbs (typically 15W to 25W depending on the lamp size). Do not use LED bulbs, as they do not generate enough heat to activate the hygroscopic properties of the salt or prevent it from sweating.

Orders, Shipping & Returns

A: Yes, we offer secure nationwide delivery to all major cities and towns across Pakistan. Because salt lamps can be heavy and fragile, we use specialized, highly secure packaging to ensure your products reach your doorstep in perfect, unbroken condition.

A: Yes! Along with our standard natural boulders, geometrically shaped blocks, and animal shapes, we do accommodate custom bulk or corporate orders. Please reach out to us via our Contact Page or WhatsApp support to discuss your specific design preferences.

A: Your satisfaction is our priority. If your order is damaged during transit, please contact our support team within 24 hours of delivery with images or a video of the unboxing. We will promptly review the issue and arrange a replacement for you.